If you wish to cancel your order, please contact us as soon as possible at info@ecocyclestore.com or call +44 333 880 0274 with your order number.
If your order hasn’t shipped yet: We’ll stop the shipping and provide a full refund within 7 days.
If your order is in transit: You’ll need to return it in ‘as new’ condition, with all original components and packaging. A £80 fee will apply for returning it to the manufacturer.
We accept returns for both defective and non-defective products. If you change your mind:
Notify us within 14 days of purchase.
Return the product at your own cost or request a courier collection for a non-refundable fee of £80.
Goods must be in ‘as new’ condition (e.g., unridden bikes), with all original components and packaging.
Refunds will be issued within 14 days of receiving the returned item. No hidden fees apply beyond the stated charges.
We accept exchanges as long as the product is returned in new condition and meets the return criteria outlined in this policy.
We advise inspecting items on delivery. Do not accept delivery of damaged items. If you discover any damage:
Send clear photos to info@ecocyclestore.com for an insurance claim.
If a fault develops under normal use as per the manufacturer’s manual, you may be eligible for a repair or replacement under warranty:
Shipping costs: EcoCycleStore will cover return shipping for eligible warranty repairs or replacements.
Exclusions: Faults due to misuse, water damage, or unauthorized modifications are not covered by the warranty.
All returned goods must be in ‘as new’ condition, meaning they should be unused, unridden (for bikes), and in original packaging with all components included. Items not meeting these criteria may be ineligible for a refund or exchange.
Process: All returns must be processed by mail.
Return Label: Customers are responsible for the return shipping label.
A £80 restocking fee applies to all returns.
Refunds will be processed to the original payment method within 14 days of receiving and inspecting the returned item.
All prices are VAT-free, and no VAT will be refunded on any returned items.
CONTACT INFORMATION:
📧 Email: info@ecocyclestore.com
📞 Phone: +44 333 880 0274
⏰ Hours Of Operation 8 Am To 8 PM
📍 Address: 11 Mayhurst Crescent, Woking GU22 8DG, United Kingdom