Shipping Policy
Thank you for choosing Eco Cycle Store! We are dedicated to providing you with the best service possible. Please review our updated shipping policy below:
1. Shipping Locations:
We currently ship to addresses within the United Kingdom only.
2. Shipping Methods:
We offer standard shipping for all orders. There are no shipping charges, and you will not incur any additional costs at checkout.
3. Processing Time:
Orders are typically processed and shipped within 0-1 business day after payment confirmation. Please note that processing times may be longer during peak seasons or due to unforeseen circumstances.
4. Shipping Costs:
At Eco Cycle Store, we provide free shipping on all orders within the UK. No shipping costs will be applied at checkout, and the total order amount will be clearly displayed before you complete your purchase.
5. Shipping Confirmation and Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can track the status of your shipment using the provided tracking number on our website or the carrier’s website.
6. Delivery Estimates:
Standard delivery typically takes 3-5 business days. While we make every effort to deliver your order within the estimated timeframe, please note that delays may occur due to factors beyond our control, such as weather conditions or carrier delays.
7. Delivery Attempts:
Our shipping partners will make multiple attempts to deliver your order to the provided shipping address. If you are unavailable to receive the package, please contact the carrier directly to arrange for redelivery or pickup.
8. Shipping Restrictions:
Please note that we are unable to ship to P.O. boxes or addresses outside of the United Kingdom.
9. Damaged or Lost Shipments:
In the rare event that your order is damaged during transit or lost in transit, please contact our customer service team within 7 to 14 days of the delivery date. We will offer a replacement or full refund, based on your preference, after reviewing the case.
10. Order Changes and Cancellations:
If you need to make changes to or cancel your order, please contact our customer service team as soon as possible. Changes or cancellations must be requested within 7 hours after placing your order. After this time, if your order has already been shipped, we may not be able to stop the shipment.
If the order has already been shipped and you still wish to cancel or return the item, you have two options:
• You can pay a £80 restocking fee, and we will handle the return and restocking of the item for you.
• Alternatively, you may arrange your own return delivery to us at your expense. Once we receive the returned item in its original condition, we will process a refund for the product.
11. Contact Us:
If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer service team at info@ecocyclestore.com or call us at +44 333 880 0274
12. Disclaimer:
Eco Cycle Store is not responsible for any delays, loss, or damage of shipments caused by factors outside of our control, including but not limited to natural disasters delays, or incorrect shipping information provided by the customer. We will make every effort to assist in resolving any shipping issues, but liability for third-party carriers is limited to the terms set by the carriers themselves. Additionally, customers are responsible for ensuring the accuracy of the shipping address and for arranging redelivery if necessary. Eco Cycle Store reserves the right to modify this shipping policy at any time without prior notice.
13. Shipping Restrictions
We currently ship only to mainland UK. Unfortunately, we do not offer shipping to the following locations:
• Isle of Wight
• Northern Ireland
• Ireland
• Channel Islands (Jersey, Guernsey, and others)
• Isle of Man
• Remote areas in mainland UK that may be hard to reach or subject to additional shipping fees
Please note that these restrictions also apply to any returns and exchanges. If you have any questions about our shipping policies, please contact us for more information.
CONTACT INFORMATION:
📧 Email: info@ecocyclestore.com
📞 Phone: +44 333 880 0274
⏰ Hours Of Operation 8 Am To 8 PM
📍 Address: 11 Mayhurst Crescent, Woking GU22 8DG, United Kingdom